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1. Information We Collect

We may collect the following types of information from customers:

Name, phone number, email address
Service address and billing address
Payment information (processed securely through third-party providers)
Details about your HVAC system and service history
Communication records (calls, texts, emails)

2. How We Use Your Information

Your information is used to:

Schedule and perform HVAC services
Provide estimates, invoices, and receipts
Communicate about appointments, services, and updates
Process payments
Maintain service records for warranty and future work
Improve our services and customer experience

3. Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

Payment processors (for secure transactions)
Software providers (e.g., scheduling/invoicing platforms like Jobber)
Suppliers or manufacturers (only when necessary for parts or warranties)
Legal authorities if required by law

4. Data Security

We take reasonable steps to protect your information using secure systems and industry-standard practices. However, no system is 100% secure.

5. Communication Consent

By providing your contact information, you agree that Elevate Air LLC may contact you via:

Phone calls
Text messages (SMS)
Email

For:

Appointment reminders
Service updates
Invoices and receipts
Occasional promotions or maintenance reminders

You may opt out of marketing messages at any time.

6. Cookies & Website Tracking (if applicable)

If you visit our website, we may use cookies or analytics tools to:

Understand website traffic
Improve user experience

This data does not personally identify you unless you provide information directly.

7. Data Retention

We retain customer information as long as necessary for:

Service history
Warranty tracking
Legal and accounting purposes

8. Your Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your data (where legally permitted)

9. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted with a revised effective date.

11. Contact Information

If you have questions about this Privacy Policy, contact:

Elevate Air LLC

Bridgeville, PA 15017

📞 724-413-8354

📧 Dakoda@elevateairllc.com

🌐 ElevateAirLLC.com

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